Frequently Asked Questions (FAQ)

Do I have to sign a long-term contract?

There is no contract. You just pay as you go and can cancel immediately at any time without penalty. Payment is monthly, quarterly or annually if you prefer, up to you. Billing starts on the first of the month after the website goes live.

Do we need to have a meeting in connection with the website design?

No, a meeting is not necessary. If you happen to be in Munich we would be pleased to arrange a meeting, but phone or email works fine for our mutual purposes. We have satisfied customers all over the world whom we have never actually met!

How soon can I have my project completed?

We want to get your website done as soon as we can. Time until completion depends to a large extent on the complexity of your website needs and how fast you can be to supply your website content (which we load for you by the way). If you choose one of our monthly packages, you decide which of our high-performance design themes is most suitable for your needs and as soon as you have submitted your logo, your chosen colours, your key menu titles and your photo requirements, we can get started. To build a new website takes generally between 2 - 6 weeks, unless you require customised design and development in which case we will negotiate the timeframe with you.

Do you also redesign existing websites?

Yes. A redesign takes approximately 2-3 weeks.

Once my website is completed, do you provide any maintenance and support?

Yes. We provide full maintenance and support. A website is an ongoing process that needs to be monitored and optimised on a regular basis. We also load content updates for you, the number of which depends on which monthly package you have selected. Fully customised websites come with unlimited content updates.

Our website looks nice but it is slow and has a low rating on google analytics - is this a job for Quantum websites?

Yes, absolutely. This is comparatively quick to do as the content and design style already exists. We would analyse the problems and create a new performance-optimised website in line with your briefing as to which featured elements should be kept and which aspects changed.

Who are your clients?

Our clients range from small and medium-sized businesses with a variety of more simple web projects up to large multinationals requiring complex data-driven websites. No project is too big or too small.

What is the difference between a Quantum website and a do-it-yourself website?

There are so many differences between Quantum websites and a do-it-yourself website but the biggest difference of all is SPEED. A fast website means happy customers, better search rankings, more visitors, and therefore more business. If you are serious about your website, leave it to the experts!

How do you manage to produce such high-quality websites at such good prices?

We at Quantum are technology experts and have the skills that design-driven agencies simply don't have! But don't think for a second that our websites don't look good – they look great! - the difference is that Quantum websites work really, really well!

Do you work with designers?

Yes we do, although it ultimately depends on your needs. If you would like a specific design, no problem - please contact us for a quotation.

Are the number of webpages limited?

We do not limit the number of pages. However, you must be aware that a website with a lot of pages may not be to your advantage in terms of navigation or search ranking.

Who owns the copyright for my new website?

The client (you) owns the copyright of your website and all its content. We use Open Source technology so in the event that you are dissatisfied with our work or services, you can get someone else to develop your existing website further.

Can I track the results of my website?

Yes. Your website comes with Google Analytics Visitor Tracking which will help you answer some of the most important questions about your website, such as

  • How many people visited my site?
  • How long did they stay on my site?
  • How many visitors were new?
  • How did they find my site?
  • What pages did they visit while on the site?
  • What was the last page they viewed before leaving?
  • How many more visitors did I have this month than last month?

Do you have a proven track record?

This is an easy question to answer - check out our Portfolio page to see the actual Google ratings and webpagetest results for a selection of our customers' websites. We are web experts and you can rely on us to get truly excellent world-class results!

By the way: you can also contact us for references.

What does the Google Performance rating mean?

Google gives three separately calculated ratings to assess the quality of your website in terms of how it performs on Desktops, Mobiles and User Experience. To understand the result use the following key:

  • less than 60% = poor performance
  • 61-70% = reasonable performance
  • 71-80% = above average performance
  • 81-90% = good performance
  • 90+ = excellent performance

Quantum websites will deliver 95-100% but the ultimate score is based on how many compromises the customer chooses to make e.g. including videos may slow a website down, depending on type of video and positioning.

How do I cancel my website if I don't need it any more?

Immediate cancellation of your website is possible at any time. We have no fixed-term contracts and do not ask you to make any commitments. You pay only for the months your website is active. The month you cancel your website you cease further payment. It will remain active until the end of the month in which it was cancelled, unless asked to remove it with immediate effect.

Are there any hidden costs?

No, there are no hidden costs. We believe in absolute transparency. We offer free advice and you pay absolutely nothing until you are satisfied with your website and it goes live and online.

Do I have to pay up front?

You pay nothing upfront - no design and development costs, no set up fees, no consulting costs. You receive your first monthly invoice on the first day of the month following the launch of your new website.

What if I need more storage space?

Our packages already come with very generous storage space which should be more than enough for your needs. However should you ever need it, you can buy additional storage space. Alternatively you can also choose storage via our Amazon Cloud hosting option.

If your question is not here...

Please use our contact form to submit your question which we will do our best to answer within 2 working hours.